Useful Information

If we haven't answered any of your questions here, please do feel free to contact us.

List of FAQ's
Facilities
Swimming Pool
Tennis Court
Walks
Keys
Bed and Breakfast
Breakfast
Special dietary needs
Allergies
Twin Beds
Family Rooms
Children
Minimum stays
  • Check In

    Check in is generally from 4pm to 9pm and 10pm at weekends. If you have to attend a function, you are very welcome to drop your bags from 11am and collect your keys, so you can then come and go as you please. We will place your bags in your room, ready for your return. Sometimes we can have your room ready earlier depending on the amount of arrivals/departures we have that day. In either event, please call us the day before to let us know and we will see what can be done. Arrivals after this time may be subject to a charge of £10 an hour which goes towards the staff who have to work overtime. We do not accept check-ins after Midnight.

  • Check Out

    Generally Check-Out is at 10.30am. We do have a late check-out option of Midday for a small charge. However, this is limited due to the turnaround time required to prepare our rooms for the next guests. Please contact us if you would like this option.

  • Pets

    We welcome dogs providing they are well behaved. Usual rules apply i.e. not on furniture, must be fully vaccinated and please clean up afterwards. There is a hot outdoor shower to clean muddy paws and some old towels for drying them afterwards. We have a dog and cat ourselves, so if you have a cat chaser, dogs on leads please. There is a maximum of two dogs allowed at a small charge per dog. The best room for pet owners is The Garden Suite as it has a private garden. Dogs are not allowed in The St Lawrence Room as it is our hypoallergenic room. Owners are fully responsible for their pets at all times and we regret the necessity for having to say this, but we will charge for any damages.

  • Swimming Pool

    The pool is open from the start of April to the end of September, weather depending. We keep it a fabulous 28'C so it is lovely and warm. Extra swimming towels are provided free of charge. The pool is 40 feet long and 4 1/2 feet deep, making it great for lengths and safer for children. Rules do apply - please ask for details.

  • Tennis

    The tennis court is available year round. We can provide raquets and balls. However, we do ask that you wear the correct footwear or it will damage the court.

  • Keys

    On arrival you will be given high-security electronic keys to enable you to come and go as you please. Please don't lose as we will have to charge if you do.

  • Breakfast

    Our award winning breakfast is charged separately as some guests choose to forgo it or have an early start. A continental from the buffet is £12 and £17 to include a cooked breakfast. There are often deals for those booking direct, so please do check. Breakfast is served from 8.30am - 10am during the week and from 9am - 10.30am at weekends.

  • Special diets

    If you have special dietary requirements, please do let us know in advance as some diets are more complex than others. We will always do our best to accommodate you.

  • Twin Beds

    We have two bedrooms that can be made as a twin. The Waldingfield room (Superior) and The Garden Suite (Suite). However, please let us know the day before you arrive or place it in the notes when booking.

  • Allergies

    We have one Hypoallergenic room - The St Lawrence Room (Delux).

  • Taxis

    We always advise guests to book their taxis direct with a taxi company ahead of their stay. Our butler is fantastic at getting cabs last minute. However, it can be problematic and time consuming. Our preferred partners, based on quality and quantity, are “BMF Cars” – 01787 581 166 and "Sudbury Town Taxis" - 01787 377366.

  • Children and Babies

    Both are welcome in any of rooms except The St Lawrence Room (delux). Charges apply in addition to breakfast. There is a maximum of one child per room.

  • Minimum Stays

    During our peak season, from April to October, we generally have a minimum stay at weekends (Friday and Saturday). This is to avoid us being empty on a Friday night when we could otherwise be full. If we find that we still have availability the week before or we have rooms booked for just Friday night, then we will realease availability for a Saturday only.

  • Family Rooms

    With regret, we do not have any family rooms that can take more than one extra child. If you need another room, our two classic doubles are directly across from one another.

  • Food and Takeaways

    Under no circumstances do we allow takeaways to be brought in. We have had a number of issues, some very serious, with spilt food and lingering odours. Any guest in breach of this rule WILL be charged a minimum of an extra night plus any damages/losses incurred as a result. We appreciate that this may sound harsh. However, we also hope that guests will appreciate what it must be like to arrive in a room with stains on the carpet or smelling of Curry.

  • Walks

    There are lots of fabulous walks in the region. We have some great guides and maps at the house. Please just ask.